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What to Expect When Reporting an Emergency

 

When using 9-1-1 to report a law enforcement, fire or medical emergency, the 9-1-1 Call Taker will answer with the standard phrase “Flagler County 9-1-1, where is your emergency?”

 

• The Call Taker will ask the nature of the call and the address or location where help needs to be sent.
• The Call Taker should inform the caller that the call has been sent through to be dispatched.
• The Call Taker will remain on the line and continue asking questions specific to the type of emergency.

 

This additional information benefits both the person(s) needing assistance as well as the emergency personnel responding to the scene as described below:

 

• Ensures adequate and sufficient public safety resources are sent to properly handle the situation.
• The need for any type of specialized equipment or personnel is recognized.
• Provides a current situational status for the safety of the persons needing help as well as the public safety personnel responding to the scene.
• Allows the Call Taker to provide medical treatment instructions where applicable.

 

Telecommunicators follow a carefully organized process for each call they receive. For emergency calls, once the caller has provided the location and type of call, the call can then be dispatched to the appropriate emergency responders.

 

Callers will be asked questions specific to the type of service they are requesting.

 

It is important to remember during emergency calls; units are dispatched immediately after the location and nature of the call are provided.

 

Callers will be kept on the line to obtain further details, maintain a current status of the situation, and for the safety of the caller. Staying on the line does not interfere with the ability of the Telecommunicator to dispatch help, and it will not delay the response.

 

Unless there are personal safety concerns, do not hang up the phone until the 9-1-1 Operator says it is ok.

 

For lower priority, non-emergency calls, the Telecommunicator will obtain all the necessary information prior to sending the call to be dispatched.

 

[ Return to Communications ]

 

 

 

 

Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public-records request, do not send electronic mail to this entity. Instead, contact this office by phone or in writing.