Director James Troiano
Phone: (386) 586-4805
PIO Laura Williams
Phone (386) 586-4802
Laura Williams joined the Flagler County Sheriff’s Office as a public information officer-in-training on July 1, 2015. She was born in Milan, Ohio, the same town near Lake Erie where inventor Thomas Edison was born. She has spent most of her life in Florida and grew up in Clearwater in the Tampa Bay area as the oldest of three sisters. She attended Florida Southern College in Lakeland and the University of Florida in Gainesville, where she worked on the Independent Florida Alligator campus newspaper and graduated with a bachelor’s degree in journalism.
Laura spent 30 years as a newspaper reporter and copy editor, including the last 18 years at the Daytona Beach News-Journal. Her first real taste of law enforcement came this summer when she began work on July 1 as a public information officer for the FCSO. She brings experience as a journalist to this new career.
The Media Relations Unit
This Unit is the liaison between the Sheriff's Office, the media and the public. The Media Relations Unit interacts daily with television, radio and print media and other news forums to ensure that the most up to date and reliable information is released to the public.
The Sheriff's Office is committed to informing the community, through the news media of events and incidents within the public domain and is also committed to fostering a mutual relationship of trust, cooperation and respect between the general public, the news media, and the Sheriff's Office.
Director James Troiano serves as the agencies chief spokesperson and Ms. Laura Williams is the public information officer. The office is staffed Monday thru Friday from 8:00 a.m. to 5:00 p.m. Unit personnel are available 24 hours a day to respond to serious incidents and/or media requests. The Media Relations Unit is located within the Operations Center of the Sheriff's Office.
Media Relations Unit personnel respond to newsworthy events and coordinate the dissemination of information to the news media. This is accomplished by first obtaining information on an incident from the on-scene incident commander. Media Relations personnel will then provide on-camera interviews, radio interviews, etc., followed by a news release that is disseminated to all concerned media on that particular incident. Unit personnel respond regularly to various requests for information from local and national media organizations.
Media Relations Unit On-Call Policy
The Public Information Office staff strives to be responsive and professional, acting in compliance with the Florida Public Records law and in the best interest of the agency, the news media, and the people of Flagler County. Routine media inquiries and records requests are handled as expeditiously as possible during normal business hours. After hours and on weekends, a media relations staff member is always on-call for emergencies and for significant breaking news events.
Written records, including arrest affidavits and event reports, are not available on the weekend and are not disseminated from the Detention Facility. Members of the news media should contact the Sheriff's office Communications Center at 386-313-4911 and request that the on-call PIO be contacted.
Media Video Links
Overall agency 30 min. version: https://vimeo.com/146737833
Brief agency 15 min. version: https://vimeo.com/148353709