The Flagler County Sheriff's Office Emergency Communications Division Dispatch Center serves as the county's Public Safety Answering Point (PSAP) for all E-911 calls placed in the county and dispatches for the Sheriff's Office, the cities of Bunnell and Flagler Beach Police Departments, Flagler County Fire and Rescue and the City of Palm Coast Fire Department.
Calls for medical assistance are immediately dispatched to Fire and Rescue and Law Enforcement personnel. In cases of a life threatening emergency, a dispatcher will remain on the line with the caller and provide pre-arrival instructions to the caller until the arrival of emergency personnel.
Along with their role as E-9-1-1 dispatchers, communication center personnel complete a variety of activities in support of personnel in the field including the dispatching and monitoring of all law enforcement and fire/rescue radio systems and the monitoring of state and national computer databases.
Frequently Asked Questions
What is E-9-1-1?
E911 stands for Enhanced 911 and refers to technology that transmits telephone number and address information to a Public Safety Answering Point (PSAP) during a 911 call. This information helps emergency services locate emergencies if the call originates from the same location as the emergency.
How do I know when to use 9-1-1?
Anytime you find yourself in a situation that you feel may require an emergency response from any county public safety agency, you should call 9-1-1. If you are unsure of whether the situation may or may not be an emergency, do not hesitate; dial 9-1-1.
If you do not believe the situation is an emergency, perhaps you want to report a incident of vandalism or a theft from your vehicle overnight, call our non-emergency line at 386-313-4911.
What to expect when you call 9-1-1?
When you dial 9-1-1 your call will be answered by a dispatcher who will ask you, what is your emergency. The dispatcher will then ask you a series of questions so they can determine the type of assistance you need. It is essential that you listen to the dispatcher and answer all of questions the best that you can. We want to get you the help that you need as quickly as possible. This process will usually take less than a minute to complete. While you are on the phone and answering the dispatchers' questions, the call will already have been dispatched to the proper emergency service agency and help will be on the way.
What happens if I accidentally dial 911?
Misdials are common. Often a caller will realize that they misdialed the phone and hang up. This is called a "911 hang-up." If a 911 call went through, regardless of whether a dispatcher answered it or not the PSAP will still receive the call. It is important to remain on the line, even if you realize that you may have misdialed. If you hang up without speaking to a dispatcher, the call will be processed and dispatched as an unknown type of emergency, until otherwise determined.